Overview
Dataset statistics
| Number of variables | 17 |
|---|---|
| Number of observations | 200 |
| Missing cells | 0 |
| Missing cells (%) | 0.0% |
| Duplicate rows | 0 |
| Duplicate rows (%) | 0.0% |
| Total size in memory | 132.0 KiB |
| Average record size in memory | 675.7 B |
Variable types
| Numeric | 9 |
|---|---|
| DateTime | 1 |
| Categorical | 7 |
id_registo is uniformly distributed | Uniform |
id_registo has unique values | Unique |
erros_tecnicos has 11 (5.5%) zeros | Zeros |
Reproduction
| Analysis started | 2026-02-03 16:49:39.466757 |
|---|---|
| Analysis finished | 2026-02-03 16:49:58.510069 |
| Duration | 19.04 seconds |
| Software version | ydata-profiling vv4.18.1 |
| Download configuration | config.json |
Variables
id_registo
Real number (ℝ)
Uniform Unique
| Distinct | 200 |
|---|---|
| Distinct (%) | 100.0% |
| Missing | 0 |
| Missing (%) | 0.0% |
| Infinite | 0 |
| Infinite (%) | 0.0% |
| Mean | 100.5 |
| Minimum | 1 |
|---|---|
| Maximum | 200 |
| Zeros | 0 |
| Zeros (%) | 0.0% |
| Negative | 0 |
| Negative (%) | 0.0% |
| Memory size | 1.7 KiB |
Quantile statistics
| Minimum | 1 |
|---|---|
| 5-th percentile | 10.95 |
| Q1 | 50.75 |
| median | 100.5 |
| Q3 | 150.25 |
| 95-th percentile | 190.05 |
| Maximum | 200 |
| Range | 199 |
| Interquartile range (IQR) | 99.5 |
Descriptive statistics
| Standard deviation | 57.879185 |
|---|---|
| Coefficient of variation (CV) | 0.57591228 |
| Kurtosis | -1.2 |
| Mean | 100.5 |
| Median Absolute Deviation (MAD) | 50 |
| Skewness | 0 |
| Sum | 20100 |
| Variance | 3350 |
| Monotonicity | Strictly increasing |
Histogram with fixed size bins (bins=50)
| Value | Count | Frequency (%) |
| 1 | 1 | 0.5% |
| 2 | 1 | 0.5% |
| 3 | 1 | 0.5% |
| 4 | 1 | 0.5% |
| 5 | 1 | 0.5% |
| 6 | 1 | 0.5% |
| 7 | 1 | 0.5% |
| 8 | 1 | 0.5% |
| 9 | 1 | 0.5% |
| 10 | 1 | 0.5% |
| Other values (190) | 190 |
| Value | Count | Frequency (%) |
| 1 | 1 | |
| 2 | 1 | |
| 3 | 1 | |
| 4 | 1 | |
| 5 | 1 | |
| 6 | 1 | |
| 7 | 1 | |
| 8 | 1 | |
| 9 | 1 | |
| 10 | 1 |
| Value | Count | Frequency (%) |
| 200 | 1 | |
| 199 | 1 | |
| 198 | 1 | |
| 197 | 1 | |
| 196 | 1 | |
| 195 | 1 | |
| 194 | 1 | |
| 193 | 1 | |
| 192 | 1 | |
| 191 | 1 |
data_registo
Date
| Distinct | 152 |
|---|---|
| Distinct (%) | 76.0% |
| Missing | 0 |
| Missing (%) | 0.0% |
| Memory size | 1.7 KiB |
| Minimum | 2024-01-02 00:00:00 |
|---|---|
| Maximum | 2024-12-29 00:00:00 |
| Invalid dates | 0 |
| Invalid dates (%) | 0.0% |
Histogram with fixed size bins (bins=50)
unidade_organizacional
Categorical
| Distinct | 8 |
|---|---|
| Distinct (%) | 4.0% |
| Missing | 0 |
| Missing (%) | 0.0% |
| Memory size | 24.6 KiB |
| Serviços De Educação | |
|---|---|
| Direcção De Recursos Humanos | |
| Departamento De Inovação E Digitalização | |
| Gabinete De Atendimento Ao Cidadão | |
| Serviços De Ti | |
| Other values (3) |
Length
| Max length | 40 |
|---|---|
| Median length | 33 |
| Mean length | 28.52 |
| Min length | 14 |
Unique
| Unique | 0 ? |
|---|---|
| Unique (%) | 0.0% |
Sample
| 1st row | Direcção De Serviços Financeiros |
|---|---|
| 2nd row | Departamento De Inovação E Digitalização |
| 3rd row | Direcção De Recursos Humanos |
| 4th row | Departamento De Planeamento Estratégico |
| 5th row | Direcção De Recursos Humanos |
Common Values
| Value | Count | Frequency (%) |
| Serviços De Educação | 38 | |
| Direcção De Recursos Humanos | 32 | |
| Departamento De Inovação E Digitalização | 30 | |
| Gabinete De Atendimento Ao Cidadão | 28 | |
| Serviços De Ti | 26 | |
| Direcção De Serviços Financeiros | 16 | |
| Departamento De Planeamento Estratégico | 15 | 7.5% |
| Departamento De Saúde Pública | 15 | 7.5% |
Length
Histogram of lengths of the category
Common Values (Plot)
| Value | Count | Frequency (%) |
| de | 200 | |
| serviços | 80 | 10.1% |
| departamento | 60 | 7.6% |
| direcção | 48 | 6.0% |
| educação | 38 | 4.8% |
| recursos | 32 | 4.0% |
| humanos | 32 | 4.0% |
| inovação | 30 | 3.8% |
| e | 30 | 3.8% |
| digitalização | 30 | 3.8% |
| Other values (10) | 214 |
Most occurring characters
| Value | Count | Frequency (%) |
| e | 653 | 11.4% |
| 594 | 10.4% | |
| o | 510 | 8.9% |
| a | 427 | 7.5% |
| i | 390 | 6.8% |
| D | 338 | 5.9% |
| t | 279 | 4.9% |
| n | 268 | 4.7% |
| r | 251 | 4.4% |
| ç | 226 | 4.0% |
| Other values (25) | 1768 |
Most occurring categories
| Value | Count | Frequency (%) |
| (unknown) | 5704 |
Most frequent character per category
(unknown)
| Value | Count | Frequency (%) |
| e | 653 | 11.4% |
| 594 | 10.4% | |
| o | 510 | 8.9% |
| a | 427 | 7.5% |
| i | 390 | 6.8% |
| D | 338 | 5.9% |
| t | 279 | 4.9% |
| n | 268 | 4.7% |
| r | 251 | 4.4% |
| ç | 226 | 4.0% |
| Other values (25) | 1768 |
Most occurring scripts
| Value | Count | Frequency (%) |
| (unknown) | 5704 |
Most frequent character per script
(unknown)
| Value | Count | Frequency (%) |
| e | 653 | 11.4% |
| 594 | 10.4% | |
| o | 510 | 8.9% |
| a | 427 | 7.5% |
| i | 390 | 6.8% |
| D | 338 | 5.9% |
| t | 279 | 4.9% |
| n | 268 | 4.7% |
| r | 251 | 4.4% |
| ç | 226 | 4.0% |
| Other values (25) | 1768 |
Most occurring blocks
| Value | Count | Frequency (%) |
| (unknown) | 5704 |
Most frequent character per block
(unknown)
| Value | Count | Frequency (%) |
| e | 653 | 11.4% |
| 594 | 10.4% | |
| o | 510 | 8.9% |
| a | 427 | 7.5% |
| i | 390 | 6.8% |
| D | 338 | 5.9% |
| t | 279 | 4.9% |
| n | 268 | 4.7% |
| r | 251 | 4.4% |
| ç | 226 | 4.0% |
| Other values (25) | 1768 |
tipo_servico
Categorical
| Distinct | 7 |
|---|---|
| Distinct (%) | 3.5% |
| Missing | 0 |
| Missing (%) | 0.0% |
| Memory size | 14.0 KiB |
| Portal Online | |
|---|---|
| Serviços Digitais | |
| Telefone | |
| Balcão Único | |
| Other values (2) |
Length
| Max length | 22 |
|---|---|
| Median length | 12.5 |
| Mean length | 12.15 |
| Min length | 5 |
Unique
| Unique | 0 ? |
|---|---|
| Unique (%) | 0.0% |
Sample
| 1st row | Telefone |
|---|---|
| 2nd row | Balcão Único |
| 3rd row | Chatbot |
| 4th row | |
| 5th row | Atendimento Presencial |
Common Values
| Value | Count | Frequency (%) |
| Portal Online | 36 | |
| Serviços Digitais | 32 | |
| Telefone | 32 | |
| 29 | ||
| Balcão Único | 29 | |
| Atendimento Presencial | 25 | |
| Chatbot | 17 |
Length
Histogram of lengths of the category
Common Values (Plot)
| Value | Count | Frequency (%) |
| portal | 36 | |
| online | 36 | |
| serviços | 32 | |
| digitais | 32 | |
| telefone | 32 | |
| 29 | ||
| balcão | 29 | |
| único | 29 | |
| atendimento | 25 | |
| presencial | 25 |
Most occurring characters
| Value | Count | Frequency (%) |
| i | 272 | |
| e | 264 | 10.9% |
| n | 208 | 8.6% |
| o | 200 | 8.2% |
| l | 187 | 7.7% |
| a | 168 | 6.9% |
| t | 152 | 6.3% |
| 122 | 5.0% | |
| r | 93 | 3.8% |
| s | 89 | 3.7% |
| Other values (20) | 675 |
Most occurring categories
| Value | Count | Frequency (%) |
| (unknown) | 2430 |
Most frequent character per category
(unknown)
| Value | Count | Frequency (%) |
| i | 272 | |
| e | 264 | 10.9% |
| n | 208 | 8.6% |
| o | 200 | 8.2% |
| l | 187 | 7.7% |
| a | 168 | 6.9% |
| t | 152 | 6.3% |
| 122 | 5.0% | |
| r | 93 | 3.8% |
| s | 89 | 3.7% |
| Other values (20) | 675 |
Most occurring scripts
| Value | Count | Frequency (%) |
| (unknown) | 2430 |
Most frequent character per script
(unknown)
| Value | Count | Frequency (%) |
| i | 272 | |
| e | 264 | 10.9% |
| n | 208 | 8.6% |
| o | 200 | 8.2% |
| l | 187 | 7.7% |
| a | 168 | 6.9% |
| t | 152 | 6.3% |
| 122 | 5.0% | |
| r | 93 | 3.8% |
| s | 89 | 3.7% |
| Other values (20) | 675 |
Most occurring blocks
| Value | Count | Frequency (%) |
| (unknown) | 2430 |
Most frequent character per block
(unknown)
| Value | Count | Frequency (%) |
| i | 272 | |
| e | 264 | 10.9% |
| n | 208 | 8.6% |
| o | 200 | 8.2% |
| l | 187 | 7.7% |
| a | 168 | 6.9% |
| t | 152 | 6.3% |
| 122 | 5.0% | |
| r | 93 | 3.8% |
| s | 89 | 3.7% |
| Other values (20) | 675 |
indicador_si
Real number (ℝ)
| Distinct | 194 |
|---|---|
| Distinct (%) | 97.0% |
| Missing | 0 |
| Missing (%) | 0.0% |
| Infinite | 0 |
| Infinite (%) | 0.0% |
| Mean | 81.58325 |
| Minimum | 60.43 |
|---|---|
| Maximum | 99.99 |
| Zeros | 0 |
| Zeros (%) | 0.0% |
| Negative | 0 |
| Negative (%) | 0.0% |
| Memory size | 1.7 KiB |
Quantile statistics
| Minimum | 60.43 |
|---|---|
| 5-th percentile | 62.2285 |
| Q1 | 71.3925 |
| median | 82.39 |
| Q3 | 92.5575 |
| 95-th percentile | 98.8 |
| Maximum | 99.99 |
| Range | 39.56 |
| Interquartile range (IQR) | 21.165 |
Descriptive statistics
| Standard deviation | 12.373367 |
|---|---|
| Coefficient of variation (CV) | 0.15166553 |
| Kurtosis | -1.2537261 |
| Mean | 81.58325 |
| Median Absolute Deviation (MAD) | 10.495 |
| Skewness | -0.19602681 |
| Sum | 16316.65 |
| Variance | 153.10021 |
| Monotonicity | Not monotonic |
Histogram with fixed size bins (bins=50)
| Value | Count | Frequency (%) |
| 98.02 | 2 | 1.0% |
| 63.65 | 2 | 1.0% |
| 80.81 | 2 | 1.0% |
| 98.8 | 2 | 1.0% |
| 78.75 | 2 | 1.0% |
| 84.73 | 2 | 1.0% |
| 75.53 | 1 | 0.5% |
| 83.02 | 1 | 0.5% |
| 85.73 | 1 | 0.5% |
| 78.33 | 1 | 0.5% |
| Other values (184) | 184 |
| Value | Count | Frequency (%) |
| 60.43 | 1 | |
| 60.45 | 1 | |
| 60.49 | 1 | |
| 60.73 | 1 | |
| 60.93 | 1 | |
| 61.05 | 1 | |
| 61.15 | 1 | |
| 61.73 | 1 | |
| 61.81 | 1 | |
| 61.82 | 1 |
| Value | Count | Frequency (%) |
| 99.99 | 1 | |
| 99.87 | 1 | |
| 99.72 | 1 | |
| 99.62 | 1 | |
| 99.49 | 1 | |
| 99.47 | 1 | |
| 99.45 | 1 | |
| 99.44 | 1 | |
| 98.98 | 1 | |
| 98.8 | 2 |
taxa_resolucao
Real number (ℝ)
| Distinct | 195 |
|---|---|
| Distinct (%) | 97.5% |
| Missing | 0 |
| Missing (%) | 0.0% |
| Infinite | 0 |
| Infinite (%) | 0.0% |
| Mean | 82.90985 |
| Minimum | 70.41 |
|---|---|
| Maximum | 97.72 |
| Zeros | 0 |
| Zeros (%) | 0.0% |
| Negative | 0 |
| Negative (%) | 0.0% |
| Memory size | 1.7 KiB |
Quantile statistics
| Minimum | 70.41 |
|---|---|
| 5-th percentile | 72.2435 |
| Q1 | 75.84 |
| median | 82.275 |
| Q3 | 88.7925 |
| 95-th percentile | 96.0205 |
| Maximum | 97.72 |
| Range | 27.31 |
| Interquartile range (IQR) | 12.9525 |
Descriptive statistics
| Standard deviation | 7.7699499 |
|---|---|
| Coefficient of variation (CV) | 0.093715643 |
| Kurtosis | -1.1095694 |
| Mean | 82.90985 |
| Median Absolute Deviation (MAD) | 6.47 |
| Skewness | 0.26841703 |
| Sum | 16581.97 |
| Variance | 60.372122 |
| Monotonicity | Not monotonic |
Histogram with fixed size bins (bins=50)
| Value | Count | Frequency (%) |
| 87.58 | 2 | 1.0% |
| 95.11 | 2 | 1.0% |
| 90.93 | 2 | 1.0% |
| 76.79 | 2 | 1.0% |
| 84.91 | 2 | 1.0% |
| 75.96 | 1 | 0.5% |
| 70.41 | 1 | 0.5% |
| 80.98 | 1 | 0.5% |
| 89.71 | 1 | 0.5% |
| 73.82 | 1 | 0.5% |
| Other values (185) | 185 |
| Value | Count | Frequency (%) |
| 70.41 | 1 | |
| 70.56 | 1 | |
| 71.03 | 1 | |
| 71.1 | 1 | |
| 71.14 | 1 | |
| 71.45 | 1 | |
| 71.71 | 1 | |
| 71.77 | 1 | |
| 71.86 | 1 | |
| 72.12 | 1 |
| Value | Count | Frequency (%) |
| 97.72 | 1 | |
| 97.62 | 1 | |
| 97.51 | 1 | |
| 97.44 | 1 | |
| 97.15 | 1 | |
| 97.02 | 1 | |
| 96.59 | 1 | |
| 96.32 | 1 | |
| 96.27 | 1 | |
| 96.03 | 1 |
tempo_resposta
Real number (ℝ)
| Distinct | 99 |
|---|---|
| Distinct (%) | 49.5% |
| Missing | 0 |
| Missing (%) | 0.0% |
| Infinite | 0 |
| Infinite (%) | 0.0% |
| Mean | 58.73 |
| Minimum | 1 |
|---|---|
| Maximum | 118 |
| Zeros | 0 |
| Zeros (%) | 0.0% |
| Negative | 0 |
| Negative (%) | 0.0% |
| Memory size | 1.7 KiB |
Quantile statistics
| Minimum | 1 |
|---|---|
| 5-th percentile | 6.95 |
| Q1 | 29.75 |
| median | 54.5 |
| Q3 | 88.25 |
| 95-th percentile | 115 |
| Maximum | 118 |
| Range | 117 |
| Interquartile range (IQR) | 58.5 |
Descriptive statistics
| Standard deviation | 33.991088 |
|---|---|
| Coefficient of variation (CV) | 0.57876874 |
| Kurtosis | -1.1278132 |
| Mean | 58.73 |
| Median Absolute Deviation (MAD) | 28 |
| Skewness | 0.1315968 |
| Sum | 11746 |
| Variance | 1155.3941 |
| Monotonicity | Not monotonic |
Histogram with fixed size bins (bins=50)
| Value | Count | Frequency (%) |
| 29 | 6 | 3.0% |
| 47 | 5 | 2.5% |
| 49 | 5 | 2.5% |
| 38 | 4 | 2.0% |
| 118 | 4 | 2.0% |
| 115 | 4 | 2.0% |
| 63 | 4 | 2.0% |
| 90 | 4 | 2.0% |
| 1 | 4 | 2.0% |
| 104 | 4 | 2.0% |
| Other values (89) | 156 |
| Value | Count | Frequency (%) |
| 1 | 4 | |
| 2 | 2 | |
| 5 | 3 | |
| 6 | 1 | 0.5% |
| 7 | 1 | 0.5% |
| 8 | 1 | 0.5% |
| 9 | 2 | |
| 10 | 1 | 0.5% |
| 11 | 2 | |
| 12 | 1 | 0.5% |
| Value | Count | Frequency (%) |
| 118 | 4 | |
| 117 | 2 | |
| 116 | 1 | 0.5% |
| 115 | 4 | |
| 114 | 2 | |
| 113 | 2 | |
| 112 | 1 | 0.5% |
| 111 | 1 | 0.5% |
| 110 | 1 | 0.5% |
| 109 | 1 | 0.5% |
satisfacao_cidadao
Real number (ℝ)
| Distinct | 21 |
|---|---|
| Distinct (%) | 10.5% |
| Missing | 0 |
| Missing (%) | 0.0% |
| Infinite | 0 |
| Infinite (%) | 0.0% |
| Mean | 3.9855 |
| Minimum | 3 |
|---|---|
| Maximum | 5 |
| Zeros | 0 |
| Zeros (%) | 0.0% |
| Negative | 0 |
| Negative (%) | 0.0% |
| Memory size | 1.7 KiB |
Quantile statistics
| Minimum | 3 |
|---|---|
| 5-th percentile | 3.1 |
| Q1 | 3.5 |
| median | 4 |
| Q3 | 4.5 |
| 95-th percentile | 4.9 |
| Maximum | 5 |
| Range | 2 |
| Interquartile range (IQR) | 1 |
Descriptive statistics
| Standard deviation | 0.5910894 |
|---|---|
| Coefficient of variation (CV) | 0.14830997 |
| Kurtosis | -1.2681659 |
| Mean | 3.9855 |
| Median Absolute Deviation (MAD) | 0.5 |
| Skewness | -0.00039139624 |
| Sum | 797.1 |
| Variance | 0.34938668 |
| Monotonicity | Not monotonic |
Histogram with fixed size bins (bins=21)
| Value | Count | Frequency (%) |
| 3.5 | 17 | 8.5% |
| 4.7 | 15 | 7.5% |
| 3.4 | 12 | 6.0% |
| 4.3 | 12 | 6.0% |
| 4.2 | 12 | 6.0% |
| 3.8 | 11 | 5.5% |
| 4.1 | 10 | 5.0% |
| 3.2 | 10 | 5.0% |
| 4.4 | 10 | 5.0% |
| 4.8 | 10 | 5.0% |
| Other values (11) | 81 |
| Value | Count | Frequency (%) |
| 3 | 7 | |
| 3.1 | 10 | |
| 3.2 | 10 | |
| 3.3 | 8 | |
| 3.4 | 12 | |
| 3.5 | 17 | |
| 3.6 | 8 | |
| 3.7 | 7 | |
| 3.8 | 11 | |
| 3.9 | 5 | 2.5% |
| Value | Count | Frequency (%) |
| 5 | 4 | 2.0% |
| 4.9 | 9 | |
| 4.8 | 10 | |
| 4.7 | 15 | |
| 4.6 | 8 | |
| 4.5 | 8 | |
| 4.4 | 10 | |
| 4.3 | 12 | |
| 4.2 | 12 | |
| 4.1 | 10 |
volume_interacoes
Real number (ℝ)
| Distinct | 162 |
|---|---|
| Distinct (%) | 81.0% |
| Missing | 0 |
| Missing (%) | 0.0% |
| Infinite | 0 |
| Infinite (%) | 0.0% |
| Mean | 251.59 |
| Minimum | 12 |
|---|---|
| Maximum | 499 |
| Zeros | 0 |
| Zeros (%) | 0.0% |
| Negative | 0 |
| Negative (%) | 0.0% |
| Memory size | 1.7 KiB |
Quantile statistics
| Minimum | 12 |
|---|---|
| 5-th percentile | 37.8 |
| Q1 | 131.25 |
| median | 251 |
| Q3 | 366.5 |
| 95-th percentile | 470.1 |
| Maximum | 499 |
| Range | 487 |
| Interquartile range (IQR) | 235.25 |
Descriptive statistics
| Standard deviation | 142.12678 |
|---|---|
| Coefficient of variation (CV) | 0.56491427 |
| Kurtosis | -1.21564 |
| Mean | 251.59 |
| Median Absolute Deviation (MAD) | 118.5 |
| Skewness | -0.02290788 |
| Sum | 50318 |
| Variance | 20200.022 |
| Monotonicity | Not monotonic |
Histogram with fixed size bins (bins=50)
| Value | Count | Frequency (%) |
| 49 | 4 | 2.0% |
| 235 | 4 | 2.0% |
| 68 | 3 | 1.5% |
| 470 | 3 | 1.5% |
| 472 | 3 | 1.5% |
| 186 | 2 | 1.0% |
| 70 | 2 | 1.0% |
| 353 | 2 | 1.0% |
| 385 | 2 | 1.0% |
| 12 | 2 | 1.0% |
| Other values (152) | 173 |
| Value | Count | Frequency (%) |
| 12 | 2 | |
| 14 | 1 | |
| 16 | 1 | |
| 18 | 2 | |
| 20 | 1 | |
| 29 | 1 | |
| 32 | 1 | |
| 34 | 1 | |
| 38 | 1 | |
| 40 | 1 |
| Value | Count | Frequency (%) |
| 499 | 1 | 0.5% |
| 495 | 1 | 0.5% |
| 494 | 1 | 0.5% |
| 487 | 1 | 0.5% |
| 486 | 1 | 0.5% |
| 485 | 1 | 0.5% |
| 481 | 1 | 0.5% |
| 472 | 3 | |
| 470 | 3 | |
| 463 | 1 | 0.5% |
canal_utilizado
Categorical
| Distinct | 6 |
|---|---|
| Distinct (%) | 3.0% |
| Missing | 0 |
| Missing (%) | 0.0% |
| Memory size | 11.4 KiB |
| Presencial | |
|---|---|
| Aplicacao_Movel | |
| Chatbot | |
| Portal |
Length
| Max length | 15 |
|---|---|
| Median length | 8 |
| Mean length | 8.72 |
| Min length | 5 |
Unique
| Unique | 0 ? |
|---|---|
| Unique (%) | 0.0% |
Sample
| 1st row | Presencial |
|---|---|
| 2nd row | |
| 3rd row | Telefone |
| 4th row | Aplicacao_Movel |
| 5th row | Portal |
Common Values
| Value | Count | Frequency (%) |
| Presencial | 38 | |
| Aplicacao_Movel | 37 | |
| Chatbot | 35 | |
| 32 | ||
| Portal | 30 | |
| Telefone | 28 |
Length
Histogram of lengths of the category
Common Values (Plot)
| Value | Count | Frequency (%) |
| presencial | 38 | |
| aplicacao_movel | 37 | |
| chatbot | 35 | |
| 32 | ||
| portal | 30 | |
| telefone | 28 |
Most occurring characters
| Value | Count | Frequency (%) |
| a | 209 | |
| l | 202 | |
| e | 197 | |
| o | 167 | 9.6% |
| c | 112 | 6.4% |
| i | 107 | 6.1% |
| t | 100 | 5.7% |
| P | 68 | 3.9% |
| r | 68 | 3.9% |
| n | 66 | 3.8% |
| Other values (13) | 448 |
Most occurring categories
| Value | Count | Frequency (%) |
| (unknown) | 1744 |
Most frequent character per category
(unknown)
| Value | Count | Frequency (%) |
| a | 209 | |
| l | 202 | |
| e | 197 | |
| o | 167 | 9.6% |
| c | 112 | 6.4% |
| i | 107 | 6.1% |
| t | 100 | 5.7% |
| P | 68 | 3.9% |
| r | 68 | 3.9% |
| n | 66 | 3.8% |
| Other values (13) | 448 |
Most occurring scripts
| Value | Count | Frequency (%) |
| (unknown) | 1744 |
Most frequent character per script
(unknown)
| Value | Count | Frequency (%) |
| a | 209 | |
| l | 202 | |
| e | 197 | |
| o | 167 | 9.6% |
| c | 112 | 6.4% |
| i | 107 | 6.1% |
| t | 100 | 5.7% |
| P | 68 | 3.9% |
| r | 68 | 3.9% |
| n | 66 | 3.8% |
| Other values (13) | 448 |
Most occurring blocks
| Value | Count | Frequency (%) |
| (unknown) | 1744 |
Most frequent character per block
(unknown)
| Value | Count | Frequency (%) |
| a | 209 | |
| l | 202 | |
| e | 197 | |
| o | 167 | 9.6% |
| c | 112 | 6.4% |
| i | 107 | 6.1% |
| t | 100 | 5.7% |
| P | 68 | 3.9% |
| r | 68 | 3.9% |
| n | 66 | 3.8% |
| Other values (13) | 448 |
taxa_abandono
Real number (ℝ)
| Distinct | 194 |
|---|---|
| Distinct (%) | 97.0% |
| Missing | 0 |
| Missing (%) | 0.0% |
| Infinite | 0 |
| Infinite (%) | 0.0% |
| Mean | 12.5555 |
| Minimum | 0.23 |
|---|---|
| Maximum | 24.83 |
| Zeros | 0 |
| Zeros (%) | 0.0% |
| Negative | 0 |
| Negative (%) | 0.0% |
| Memory size | 1.7 KiB |
Quantile statistics
| Minimum | 0.23 |
|---|---|
| 5-th percentile | 1.708 |
| Q1 | 7.8975 |
| median | 13.325 |
| Q3 | 16.595 |
| 95-th percentile | 23.501 |
| Maximum | 24.83 |
| Range | 24.6 |
| Interquartile range (IQR) | 8.6975 |
Descriptive statistics
| Standard deviation | 6.5683697 |
|---|---|
| Coefficient of variation (CV) | 0.52314681 |
| Kurtosis | -0.86492272 |
| Mean | 12.5555 |
| Median Absolute Deviation (MAD) | 4.97 |
| Skewness | -0.054645417 |
| Sum | 2511.1 |
| Variance | 43.143481 |
| Monotonicity | Not monotonic |
Histogram with fixed size bins (bins=50)
| Value | Count | Frequency (%) |
| 16.26 | 2 | 1.0% |
| 14.94 | 2 | 1.0% |
| 8.98 | 2 | 1.0% |
| 13.56 | 2 | 1.0% |
| 14.7 | 2 | 1.0% |
| 10.13 | 2 | 1.0% |
| 14.87 | 1 | 0.5% |
| 23.68 | 1 | 0.5% |
| 7.47 | 1 | 0.5% |
| 22.41 | 1 | 0.5% |
| Other values (184) | 184 |
| Value | Count | Frequency (%) |
| 0.23 | 1 | |
| 0.37 | 1 | |
| 0.43 | 1 | |
| 0.44 | 1 | |
| 0.52 | 1 | |
| 0.73 | 1 | |
| 0.85 | 1 | |
| 1.02 | 1 | |
| 1.09 | 1 | |
| 1.29 | 1 |
| Value | Count | Frequency (%) |
| 24.83 | 1 | |
| 24.8 | 1 | |
| 24.67 | 1 | |
| 24.47 | 1 | |
| 24.33 | 1 | |
| 24.08 | 1 | |
| 24.02 | 1 | |
| 23.71 | 1 | |
| 23.68 | 1 | |
| 23.52 | 1 |
erros_tecnicos
Real number (ℝ)
Zeros
| Distinct | 15 |
|---|---|
| Distinct (%) | 7.5% |
| Missing | 0 |
| Missing (%) | 0.0% |
| Infinite | 0 |
| Infinite (%) | 0.0% |
| Mean | 7.035 |
| Minimum | 0 |
|---|---|
| Maximum | 14 |
| Zeros | 11 |
| Zeros (%) | 5.5% |
| Negative | 0 |
| Negative (%) | 0.0% |
| Memory size | 1.7 KiB |
Quantile statistics
| Minimum | 0 |
|---|---|
| 5-th percentile | 0 |
| Q1 | 3 |
| median | 7 |
| Q3 | 11 |
| 95-th percentile | 14 |
| Maximum | 14 |
| Range | 14 |
| Interquartile range (IQR) | 8 |
Descriptive statistics
| Standard deviation | 4.1762399 |
|---|---|
| Coefficient of variation (CV) | 0.59363752 |
| Kurtosis | -1.1392312 |
| Mean | 7.035 |
| Median Absolute Deviation (MAD) | 4 |
| Skewness | 0.0022691776 |
| Sum | 1407 |
| Variance | 17.44098 |
| Monotonicity | Not monotonic |
Histogram with fixed size bins (bins=15)
| Value | Count | Frequency (%) |
| 9 | 18 | 9.0% |
| 6 | 17 | 8.5% |
| 3 | 17 | 8.5% |
| 12 | 16 | 8.0% |
| 4 | 14 | 7.0% |
| 11 | 13 | 6.5% |
| 14 | 13 | 6.5% |
| 8 | 13 | 6.5% |
| 1 | 12 | 6.0% |
| 5 | 12 | 6.0% |
| Other values (5) | 55 |
| Value | Count | Frequency (%) |
| 0 | 11 | |
| 1 | 12 | |
| 2 | 11 | |
| 3 | 17 | |
| 4 | 14 | |
| 5 | 12 | |
| 6 | 17 | |
| 7 | 12 | |
| 8 | 13 | |
| 9 | 18 |
| Value | Count | Frequency (%) |
| 14 | 13 | |
| 13 | 9 | |
| 12 | 16 | |
| 11 | 13 | |
| 10 | 12 | |
| 9 | 18 | |
| 8 | 13 | |
| 7 | 12 | |
| 6 | 17 | |
| 5 | 12 |
Length
| Max length | 3 |
|---|---|
| Median length | 3 |
| Mean length | 3 |
| Min length | 3 |
Unique
| Unique | 0 ? |
|---|---|
| Unique (%) | 0.0% |
Sample
| 1st row | Sim |
|---|---|
| 2nd row | Sim |
| 3rd row | Não |
| 4th row | Sim |
| 5th row | Sim |
Common Values
| Value | Count | Frequency (%) |
| Sim | 149 | |
| Não | 51 | 25.5% |
Length
Histogram of lengths of the category
Common Values (Plot)
| Value | Count | Frequency (%) |
| sim | 149 | |
| não | 51 | 25.5% |
Most occurring characters
| Value | Count | Frequency (%) |
| S | 149 | |
| i | 149 | |
| m | 149 | |
| N | 51 | 8.5% |
| ã | 51 | 8.5% |
| o | 51 | 8.5% |
Most occurring categories
| Value | Count | Frequency (%) |
| (unknown) | 600 |
Most frequent character per category
(unknown)
| Value | Count | Frequency (%) |
| S | 149 | |
| i | 149 | |
| m | 149 | |
| N | 51 | 8.5% |
| ã | 51 | 8.5% |
| o | 51 | 8.5% |
Most occurring scripts
| Value | Count | Frequency (%) |
| (unknown) | 600 |
Most frequent character per script
(unknown)
| Value | Count | Frequency (%) |
| S | 149 | |
| i | 149 | |
| m | 149 | |
| N | 51 | 8.5% |
| ã | 51 | 8.5% |
| o | 51 | 8.5% |
Most occurring blocks
| Value | Count | Frequency (%) |
| (unknown) | 600 |
Most frequent character per block
(unknown)
| Value | Count | Frequency (%) |
| S | 149 | |
| i | 149 | |
| m | 149 | |
| N | 51 | 8.5% |
| ã | 51 | 8.5% |
| o | 51 | 8.5% |
feedback_cidadao
Categorical
| Distinct | 10 |
|---|---|
| Distinct (%) | 5.0% |
| Missing | 0 |
| Missing (%) | 0.0% |
| Memory size | 15.9 KiB |
| Sistema Lento | |
|---|---|
| Serviço Eficiente | |
| Precisa Melhorias | |
| Muito Satisfeito | |
| Falta De Informação | |
| Other values (5) |
Length
| Max length | 24 |
|---|---|
| Median length | 21 |
| Mean length | 17.76 |
| Min length | 11 |
Unique
| Unique | 0 ? |
|---|---|
| Unique (%) | 0.0% |
Sample
| 1st row | Processo Complicado |
|---|---|
| 2nd row | Bom Serviço |
| 3rd row | Processo Complicado |
| 4th row | Processo Complicado |
| 5th row | Serviço Eficiente |
Common Values
| Value | Count | Frequency (%) |
| Sistema Lento | 24 | |
| Serviço Eficiente | 22 | |
| Precisa Melhorias | 21 | |
| Muito Satisfeito | 21 | |
| Falta De Informação | 21 | |
| Tempo De Espera Elevado | 20 | |
| Bom Serviço | 19 | |
| Processo Complicado | 19 | |
| Resposta Rápida E Eficaz | 17 | |
| Excelente Atendimento | 16 |
Length
Histogram of lengths of the category
Common Values (Plot)
| Value | Count | Frequency (%) |
| serviço | 41 | 8.3% |
| de | 41 | 8.3% |
| sistema | 24 | 4.8% |
| lento | 24 | 4.8% |
| eficiente | 22 | 4.4% |
| melhorias | 21 | 4.2% |
| precisa | 21 | 4.2% |
| muito | 21 | 4.2% |
| satisfeito | 21 | 4.2% |
| falta | 21 | 4.2% |
| Other values (13) | 238 |
Most occurring characters
| Value | Count | Frequency (%) |
| e | 413 | 11.6% |
| o | 338 | 9.5% |
| 295 | 8.3% | |
| i | 283 | 8.0% |
| a | 260 | 7.3% |
| t | 219 | 6.2% |
| s | 179 | 5.0% |
| r | 143 | 4.0% |
| m | 119 | 3.4% |
| n | 115 | 3.2% |
| Other values (26) | 1188 |
Most occurring categories
| Value | Count | Frequency (%) |
| (unknown) | 3552 |
Most frequent character per category
(unknown)
| Value | Count | Frequency (%) |
| e | 413 | 11.6% |
| o | 338 | 9.5% |
| 295 | 8.3% | |
| i | 283 | 8.0% |
| a | 260 | 7.3% |
| t | 219 | 6.2% |
| s | 179 | 5.0% |
| r | 143 | 4.0% |
| m | 119 | 3.4% |
| n | 115 | 3.2% |
| Other values (26) | 1188 |
Most occurring scripts
| Value | Count | Frequency (%) |
| (unknown) | 3552 |
Most frequent character per script
(unknown)
| Value | Count | Frequency (%) |
| e | 413 | 11.6% |
| o | 338 | 9.5% |
| 295 | 8.3% | |
| i | 283 | 8.0% |
| a | 260 | 7.3% |
| t | 219 | 6.2% |
| s | 179 | 5.0% |
| r | 143 | 4.0% |
| m | 119 | 3.4% |
| n | 115 | 3.2% |
| Other values (26) | 1188 |
Most occurring blocks
| Value | Count | Frequency (%) |
| (unknown) | 3552 |
Most frequent character per block
(unknown)
| Value | Count | Frequency (%) |
| e | 413 | 11.6% |
| o | 338 | 9.5% |
| 295 | 8.3% | |
| i | 283 | 8.0% |
| a | 260 | 7.3% |
| t | 219 | 6.2% |
| s | 179 | 5.0% |
| r | 143 | 4.0% |
| m | 119 | 3.4% |
| n | 115 | 3.2% |
| Other values (26) | 1188 |
segmentacao_utilizador
Categorical
| Distinct | 6 |
|---|---|
| Distinct (%) | 3.0% |
| Missing | 0 |
| Missing (%) | 0.0% |
| Memory size | 15.6 KiB |
| Empresa | |
|---|---|
| Utilizador Vulnerável | |
| Cidadão | |
| Estudante | |
| Reforma/Pensionista |
Length
| Max length | 21 |
|---|---|
| Median length | 19 |
| Mean length | 13.5 |
| Min length | 7 |
Unique
| Unique | 0 ? |
|---|---|
| Unique (%) | 0.0% |
Sample
| 1st row | Empresa |
|---|---|
| 2nd row | Funcionário Público |
| 3rd row | Estudante |
| 4th row | Funcionário Público |
| 5th row | Cidadão |
Common Values
| Value | Count | Frequency (%) |
| Empresa | 37 | |
| Utilizador Vulnerável | 36 | |
| Cidadão | 34 | |
| Estudante | 32 | |
| Reforma/Pensionista | 32 | |
| Funcionário Público | 29 |
Length
Histogram of lengths of the category
Common Values (Plot)
| Value | Count | Frequency (%) |
| empresa | 37 | |
| utilizador | 36 | |
| vulnerável | 36 | |
| cidadão | 34 | |
| estudante | 32 | |
| reforma/pensionista | 32 | |
| funcionário | 29 | |
| público | 29 |
Most occurring characters
| Value | Count | Frequency (%) |
| i | 257 | 9.5% |
| o | 221 | 8.2% |
| e | 205 | 7.6% |
| a | 203 | 7.5% |
| n | 190 | 7.0% |
| r | 170 | 6.3% |
| l | 137 | 5.1% |
| d | 136 | 5.0% |
| s | 133 | 4.9% |
| t | 132 | 4.9% |
| Other values (20) | 916 |
Most occurring categories
| Value | Count | Frequency (%) |
| (unknown) | 2700 |
Most frequent character per category
(unknown)
| Value | Count | Frequency (%) |
| i | 257 | 9.5% |
| o | 221 | 8.2% |
| e | 205 | 7.6% |
| a | 203 | 7.5% |
| n | 190 | 7.0% |
| r | 170 | 6.3% |
| l | 137 | 5.1% |
| d | 136 | 5.0% |
| s | 133 | 4.9% |
| t | 132 | 4.9% |
| Other values (20) | 916 |
Most occurring scripts
| Value | Count | Frequency (%) |
| (unknown) | 2700 |
Most frequent character per script
(unknown)
| Value | Count | Frequency (%) |
| i | 257 | 9.5% |
| o | 221 | 8.2% |
| e | 205 | 7.6% |
| a | 203 | 7.5% |
| n | 190 | 7.0% |
| r | 170 | 6.3% |
| l | 137 | 5.1% |
| d | 136 | 5.0% |
| s | 133 | 4.9% |
| t | 132 | 4.9% |
| Other values (20) | 916 |
Most occurring blocks
| Value | Count | Frequency (%) |
| (unknown) | 2700 |
Most frequent character per block
(unknown)
| Value | Count | Frequency (%) |
| i | 257 | 9.5% |
| o | 221 | 8.2% |
| e | 205 | 7.6% |
| a | 203 | 7.5% |
| n | 190 | 7.0% |
| r | 170 | 6.3% |
| l | 137 | 5.1% |
| d | 136 | 5.0% |
| s | 133 | 4.9% |
| t | 132 | 4.9% |
| Other values (20) | 916 |
area_tematica
Categorical
| Distinct | 9 |
|---|---|
| Distinct (%) | 4.5% |
| Missing | 0 |
| Missing (%) | 0.0% |
| Memory size | 14.2 KiB |
| Social | |
|---|---|
| Habitação | |
| Inovação | |
| Ambiente | |
| Digitalização | |
| Other values (4) |
Length
| Max length | 13 |
|---|---|
| Median length | 9 |
| Mean length | 8.205 |
| Min length | 5 |
Unique
| Unique | 0 ? |
|---|---|
| Unique (%) | 0.0% |
Sample
| 1st row | Cultura |
|---|---|
| 2nd row | Saúde |
| 3rd row | Inovação |
| 4th row | Digitalização |
| 5th row | Saúde |
Common Values
| Value | Count | Frequency (%) |
| Social | 30 | |
| Habitação | 27 | |
| Inovação | 26 | |
| Ambiente | 22 | |
| Digitalização | 22 | |
| Cultura | 21 | |
| Mobilidade | 18 | |
| Saúde | 17 | |
| Educação | 17 |
Length
Histogram of lengths of the category
Common Values (Plot)
| Value | Count | Frequency (%) |
| social | 30 | |
| habitação | 27 | |
| inovação | 26 | |
| ambiente | 22 | |
| digitalização | 22 | |
| cultura | 21 | |
| mobilidade | 18 | |
| saúde | 17 | |
| educação | 17 |
Most occurring characters
| Value | Count | Frequency (%) |
| a | 227 | |
| i | 181 | 11.0% |
| o | 166 | 10.1% |
| ã | 92 | 5.6% |
| t | 92 | 5.6% |
| ç | 92 | 5.6% |
| l | 91 | 5.5% |
| e | 79 | 4.8% |
| d | 70 | 4.3% |
| b | 67 | 4.1% |
| Other values (17) | 484 |
Most occurring categories
| Value | Count | Frequency (%) |
| (unknown) | 1641 |
Most frequent character per category
(unknown)
| Value | Count | Frequency (%) |
| a | 227 | |
| i | 181 | 11.0% |
| o | 166 | 10.1% |
| ã | 92 | 5.6% |
| t | 92 | 5.6% |
| ç | 92 | 5.6% |
| l | 91 | 5.5% |
| e | 79 | 4.8% |
| d | 70 | 4.3% |
| b | 67 | 4.1% |
| Other values (17) | 484 |
Most occurring scripts
| Value | Count | Frequency (%) |
| (unknown) | 1641 |
Most frequent character per script
(unknown)
| Value | Count | Frequency (%) |
| a | 227 | |
| i | 181 | 11.0% |
| o | 166 | 10.1% |
| ã | 92 | 5.6% |
| t | 92 | 5.6% |
| ç | 92 | 5.6% |
| l | 91 | 5.5% |
| e | 79 | 4.8% |
| d | 70 | 4.3% |
| b | 67 | 4.1% |
| Other values (17) | 484 |
Most occurring blocks
| Value | Count | Frequency (%) |
| (unknown) | 1641 |
Most frequent character per block
(unknown)
| Value | Count | Frequency (%) |
| a | 227 | |
| i | 181 | 11.0% |
| o | 166 | 10.1% |
| ã | 92 | 5.6% |
| t | 92 | 5.6% |
| ç | 92 | 5.6% |
| l | 91 | 5.5% |
| e | 79 | 4.8% |
| d | 70 | 4.3% |
| b | 67 | 4.1% |
| Other values (17) | 484 |
indicador_kpi
Real number (ℝ)
| Distinct | 197 |
|---|---|
| Distinct (%) | 98.5% |
| Missing | 0 |
| Missing (%) | 0.0% |
| Infinite | 0 |
| Infinite (%) | 0.0% |
| Mean | 75.1668 |
| Minimum | 50.11 |
|---|---|
| Maximum | 99.99 |
| Zeros | 0 |
| Zeros (%) | 0.0% |
| Negative | 0 |
| Negative (%) | 0.0% |
| Memory size | 1.7 KiB |
Quantile statistics
| Minimum | 50.11 |
|---|---|
| 5-th percentile | 52.239 |
| Q1 | 63.075 |
| median | 75.475 |
| Q3 | 87.61 |
| 95-th percentile | 96.513 |
| Maximum | 99.99 |
| Range | 49.88 |
| Interquartile range (IQR) | 24.535 |
Descriptive statistics
| Standard deviation | 14.210823 |
|---|---|
| Coefficient of variation (CV) | 0.18905718 |
| Kurtosis | -1.129439 |
| Mean | 75.1668 |
| Median Absolute Deviation (MAD) | 12.42 |
| Skewness | -0.051252587 |
| Sum | 15033.36 |
| Variance | 201.9475 |
| Monotonicity | Not monotonic |
Histogram with fixed size bins (bins=50)
| Value | Count | Frequency (%) |
| 58.26 | 2 | 1.0% |
| 52.24 | 2 | 1.0% |
| 90.84 | 2 | 1.0% |
| 63.58 | 1 | 0.5% |
| 73.64 | 1 | 0.5% |
| 63.45 | 1 | 0.5% |
| 99.19 | 1 | 0.5% |
| 70.35 | 1 | 0.5% |
| 94.57 | 1 | 0.5% |
| 80.2 | 1 | 0.5% |
| Other values (187) | 187 |
| Value | Count | Frequency (%) |
| 50.11 | 1 | |
| 50.15 | 1 | |
| 50.34 | 1 | |
| 50.62 | 1 | |
| 51.37 | 1 | |
| 51.48 | 1 | |
| 51.55 | 1 | |
| 51.99 | 1 | |
| 52.03 | 1 | |
| 52.22 | 1 |
| Value | Count | Frequency (%) |
| 99.99 | 1 | |
| 99.74 | 1 | |
| 99.56 | 1 | |
| 99.19 | 1 | |
| 99.01 | 1 | |
| 98.87 | 1 | |
| 98.6 | 1 | |
| 98.54 | 1 | |
| 97.7 | 1 | |
| 97.33 | 1 |
Interactions
Correlations
| area_tematica | canal_utilizado | erros_tecnicos | feedback_cidadao | id_registo | indicador_kpi | indicador_si | satisfacao_cidadao | segmentacao_utilizador | taxa_abandono | taxa_resolucao | tempo_resposta | tipo_servico | transparencia | unidade_organizacional | volume_interacoes | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| area_tematica | 1.000 | 0.064 | 0.000 | 0.067 | 0.000 | 0.066 | 0.000 | 0.099 | 0.111 | 0.000 | 0.066 | 0.080 | 0.000 | 0.000 | 0.054 | 0.000 |
| canal_utilizado | 0.064 | 1.000 | 0.000 | 0.044 | 0.000 | 0.070 | 0.000 | 0.000 | 0.066 | 0.000 | 0.000 | 0.000 | 0.000 | 0.000 | 0.094 | 0.000 |
| erros_tecnicos | 0.000 | 0.000 | 1.000 | 0.000 | -0.141 | 0.000 | -0.009 | -0.176 | 0.161 | 0.040 | 0.039 | 0.010 | 0.000 | 0.000 | 0.000 | -0.041 |
| feedback_cidadao | 0.067 | 0.044 | 0.000 | 1.000 | 0.000 | 0.000 | 0.120 | 0.099 | 0.048 | 0.092 | 0.098 | 0.000 | 0.034 | 0.127 | 0.036 | 0.063 |
| id_registo | 0.000 | 0.000 | -0.141 | 0.000 | 1.000 | 0.011 | 0.080 | 0.188 | 0.093 | -0.015 | 0.135 | 0.070 | 0.000 | 0.000 | 0.065 | -0.091 |
| indicador_kpi | 0.066 | 0.070 | 0.000 | 0.000 | 0.011 | 1.000 | 0.016 | -0.093 | 0.017 | -0.012 | 0.052 | -0.003 | 0.061 | 0.181 | 0.000 | -0.153 |
| indicador_si | 0.000 | 0.000 | -0.009 | 0.120 | 0.080 | 0.016 | 1.000 | 0.074 | 0.161 | -0.154 | 0.025 | 0.014 | 0.140 | 0.052 | 0.131 | 0.008 |
| satisfacao_cidadao | 0.099 | 0.000 | -0.176 | 0.099 | 0.188 | -0.093 | 0.074 | 1.000 | 0.051 | 0.134 | -0.008 | -0.039 | 0.157 | 0.000 | 0.000 | -0.030 |
| segmentacao_utilizador | 0.111 | 0.066 | 0.161 | 0.048 | 0.093 | 0.017 | 0.161 | 0.051 | 1.000 | 0.122 | 0.000 | 0.054 | 0.042 | 0.000 | 0.000 | 0.140 |
| taxa_abandono | 0.000 | 0.000 | 0.040 | 0.092 | -0.015 | -0.012 | -0.154 | 0.134 | 0.122 | 1.000 | -0.033 | -0.002 | 0.000 | 0.000 | 0.000 | -0.091 |
| taxa_resolucao | 0.066 | 0.000 | 0.039 | 0.098 | 0.135 | 0.052 | 0.025 | -0.008 | 0.000 | -0.033 | 1.000 | 0.092 | 0.102 | 0.000 | 0.065 | 0.063 |
| tempo_resposta | 0.080 | 0.000 | 0.010 | 0.000 | 0.070 | -0.003 | 0.014 | -0.039 | 0.054 | -0.002 | 0.092 | 1.000 | 0.000 | 0.000 | 0.085 | 0.021 |
| tipo_servico | 0.000 | 0.000 | 0.000 | 0.034 | 0.000 | 0.061 | 0.140 | 0.157 | 0.042 | 0.000 | 0.102 | 0.000 | 1.000 | 0.122 | 0.047 | 0.000 |
| transparencia | 0.000 | 0.000 | 0.000 | 0.127 | 0.000 | 0.181 | 0.052 | 0.000 | 0.000 | 0.000 | 0.000 | 0.000 | 0.122 | 1.000 | 0.128 | 0.000 |
| unidade_organizacional | 0.054 | 0.094 | 0.000 | 0.036 | 0.065 | 0.000 | 0.131 | 0.000 | 0.000 | 0.000 | 0.065 | 0.085 | 0.047 | 0.128 | 1.000 | 0.032 |
| volume_interacoes | 0.000 | 0.000 | -0.041 | 0.063 | -0.091 | -0.153 | 0.008 | -0.030 | 0.140 | -0.091 | 0.063 | 0.021 | 0.000 | 0.000 | 0.032 | 1.000 |
Missing values
A simple visualization of nullity by column.
Nullity matrix is a data-dense display which lets you quickly visually pick out patterns in data completion.
Sample
| id_registo | data_registo | unidade_organizacional | tipo_servico | indicador_si | taxa_resolucao | tempo_resposta | satisfacao_cidadao | volume_interacoes | canal_utilizado | taxa_abandono | erros_tecnicos | transparencia | feedback_cidadao | segmentacao_utilizador | area_tematica | indicador_kpi | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 2024-04-12 | Direcção De Serviços Financeiros | Telefone | 83.02 | 87.37 | 36 | 3.8 | 368 | Presencial | 22.41 | 7 | Sim | Processo Complicado | Empresa | Cultura | 63.13 |
| 1 | 2 | 2024-12-14 | Departamento De Inovação E Digitalização | Balcão Único | 75.53 | 89.71 | 29 | 4.1 | 349 | 14.87 | 1 | Sim | Bom Serviço | Funcionário Público | Saúde | 63.58 | |
| 2 | 3 | 2024-09-27 | Direcção De Recursos Humanos | Chatbot | 85.73 | 75.96 | 38 | 3.3 | 398 | Telefone | 15.42 | 5 | Não | Processo Complicado | Estudante | Inovação | 73.64 |
| 3 | 4 | 2024-04-16 | Departamento De Planeamento Estratégico | 78.33 | 73.82 | 57 | 3.4 | 74 | Aplicacao_Movel | 15.32 | 11 | Sim | Processo Complicado | Funcionário Público | Digitalização | 99.19 | |
| 4 | 5 | 2024-03-12 | Direcção De Recursos Humanos | Atendimento Presencial | 81.82 | 70.41 | 97 | 4.7 | 487 | Portal | 7.47 | 4 | Sim | Serviço Eficiente | Cidadão | Saúde | 63.45 |
| 5 | 6 | 2024-07-07 | Serviços De Educação | Telefone | 97.66 | 79.82 | 101 | 4.9 | 186 | Chatbot | 23.38 | 12 | Não | Muito Satisfeito | Reforma/Pensionista | Mobilidade | 70.35 |
| 6 | 7 | 2024-01-21 | Direcção De Recursos Humanos | Telefone | 75.44 | 86.52 | 27 | 3.7 | 12 | Chatbot | 23.68 | 9 | Sim | Muito Satisfeito | Reforma/Pensionista | Social | 94.57 |
| 7 | 8 | 2024-04-12 | Departamento De Inovação E Digitalização | Atendimento Presencial | 98.45 | 80.98 | 55 | 3.5 | 438 | Chatbot | 15.63 | 8 | Sim | Falta De Informação | Reforma/Pensionista | Social | 50.15 |
| 8 | 9 | 2024-05-01 | Direcção De Recursos Humanos | Balcão Único | 96.21 | 82.25 | 33 | 4.3 | 151 | 19.59 | 11 | Sim | Precisa Melhorias | Estudante | Saúde | 51.99 | |
| 9 | 10 | 2024-08-02 | Direcção De Serviços Financeiros | Telefone | 67.83 | 95.32 | 68 | 3.8 | 385 | Presencial | 15.31 | 4 | Sim | Serviço Eficiente | Reforma/Pensionista | Cultura | 80.20 |
| id_registo | data_registo | unidade_organizacional | tipo_servico | indicador_si | taxa_resolucao | tempo_resposta | satisfacao_cidadao | volume_interacoes | canal_utilizado | taxa_abandono | erros_tecnicos | transparencia | feedback_cidadao | segmentacao_utilizador | area_tematica | indicador_kpi | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 190 | 191 | 2024-11-10 | Departamento De Inovação E Digitalização | Atendimento Presencial | 90.89 | 87.48 | 18 | 5.0 | 446 | Aplicacao_Movel | 14.91 | 2 | Sim | Sistema Lento | Funcionário Público | Inovação | 89.63 |
| 191 | 192 | 2024-06-08 | Serviços De Educação | Telefone | 80.81 | 73.27 | 1 | 3.7 | 167 | 13.64 | 8 | Sim | Sistema Lento | Utilizador Vulnerável | Habitação | 73.07 | |
| 192 | 193 | 2024-04-05 | Direcção De Recursos Humanos | Telefone | 94.09 | 96.32 | 78 | 4.5 | 48 | 11.11 | 7 | Sim | Falta De Informação | Empresa | Social | 86.54 | |
| 193 | 194 | 2024-08-20 | Serviços De Educação | 82.08 | 87.58 | 115 | 3.8 | 424 | 0.37 | 0 | Sim | Bom Serviço | Utilizador Vulnerável | Inovação | 57.40 | ||
| 194 | 195 | 2024-06-28 | Direcção De Recursos Humanos | Serviços Digitais | 82.44 | 79.38 | 47 | 4.0 | 91 | 14.68 | 10 | Sim | Tempo De Espera Elevado | Utilizador Vulnerável | Mobilidade | 92.63 | |
| 195 | 196 | 2024-04-22 | Gabinete De Atendimento Ao Cidadão | Portal Online | 95.07 | 73.90 | 114 | 4.3 | 365 | Presencial | 4.21 | 5 | Não | Serviço Eficiente | Cidadão | Mobilidade | 85.54 |
| 196 | 197 | 2024-11-13 | Gabinete De Atendimento Ao Cidadão | Atendimento Presencial | 76.14 | 92.23 | 66 | 4.7 | 267 | Chatbot | 16.06 | 8 | Sim | Muito Satisfeito | Utilizador Vulnerável | Inovação | 95.35 |
| 197 | 198 | 2024-02-21 | Serviços De Ti | 65.36 | 87.36 | 118 | 5.0 | 215 | Portal | 18.98 | 6 | Sim | Tempo De Espera Elevado | Estudante | Digitalização | 56.62 | |
| 198 | 199 | 2024-09-24 | Departamento De Planeamento Estratégico | Chatbot | 61.15 | 84.94 | 92 | 4.5 | 86 | Telefone | 12.51 | 3 | Sim | Sistema Lento | Estudante | Social | 79.65 |
| 199 | 200 | 2024-10-21 | Serviços De Ti | 90.21 | 95.03 | 113 | 3.8 | 486 | Portal | 13.56 | 12 | Sim | Serviço Eficiente | Cidadão | Digitalização | 79.96 |